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Baud Technologies
Uptime Support

When you Need More than just Break/Fix

For certain, more critical areas of your infrastructure, you need not only break/fix maintenance but also support for tasks that are not necessarily incident-related. Perhaps you are looking for vendor-specific expertise or advice on performing a specialised activity within your IT infrastructure … or in need of highly skilled engineers and spare parts that are permanently stationed at your site. Here’s where B@UD Technologies’s Uptime Support offering becomes highly attractive. Not only will you enjoy the benefits of our basic Uptime service, you’ll also be able to leverage additional value-adds, such as:

Service Level Management: B@UD Technologies will provide information that improves the stability of your infrastructure and the quality of our service delivery. Service Level Management provides specialised reports as well as service management reviews, with recommendations on how to further decrease downtime in your environment.

Licence Renewal: Reminds you when “right of use” licences are up for renewal so that you are not burdened by the responsibility of tracking multiple renewal dates and don’t run the risk of not having access to a service – due to late/non renewal.

Assessments: Performs and reports on a predetermined assessment service.

Moves, Adds, Changes and Deletes: Keeps your technology environment up-to-date with the constant Moves, Adds, Changes and Deletes and frees up your internal resources to focus on running your business.

Consultant on Call: Provides specialised, telephonic support for issues not related to a logged incident, such as configuration advice.

Site Based Services: Guarantees the ultimate responsiveness to incidents, by stationing an engineer/s as well as spares at your premises. We will arrange that the engineer/s are trained and informed and that their specific tasks are defined in consultation with you.

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